Privacy Policy

Last updated: 2026-09-18

Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information when you use ChinaHub.

1. Information We Collect

1.1 Information You Provide:

• Full name
• Email address
• Phone number
• Shipping address
• Order history

1.2 Information Collected Automatically:

• Your IP address
• Browser type and OS version
• Pages you visited and time spent
• Referring URL

1.3 Payment Information:

We never store your card data. All transactions go directly through Stripe, a globally certified payment processor (PCI DSS Level 1).

2. How We Use Your Information

• Process and ship your orders
• Communicate about your order status
• Provide customer service
• Improve site experience
• Send notifications about offers (you can unsubscribe anytime)
• Prevent fraud and suspicious activity

3. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: Shopping cart and login
• Analytics cookies: Understanding how visitors use our site
• Marketing cookies: Personalized ads (Facebook Pixel, Snap Pixel, Google Ads)

You can manage cookie preferences in your browser settings.

4. Third-Party Services

We share some information with trusted service providers:

• Stripe: Payment processing (handles card info only)
• Shipping carriers: Name, address, phone for delivery
• Google Analytics: Usage data (anonymized)
• Facebook & Snap: Targeted advertising (can be disabled)

We never sell your data to any third party.

5. Data Security

• All communications encrypted via HTTPS (SSL/TLS)
• Passwords stored encrypted (bcrypt)
• Data access restricted to authorized personnel
• Regular security audits

6. Your Rights

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct any inaccurate information
• Deletion: Delete your account and data ("Right to be forgotten")
• Object: Refuse processing for marketing purposes
• Portability: Request your data in a portable format

To exercise any right, contact: privacy@chinahub.com

7. Children's Privacy

Our website is not directed at children under 13. We don't knowingly collect information from them. If we discover such information, we delete it immediately.

8. Policy Changes

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the website.

9. Contact

For any privacy inquiries: privacy@chinahub.com