Refund Policy

We offer a full money-back guarantee within 30 days of delivery in these cases:

• You never received the product (lost shipment).
• The product arrived damaged or defective.
• The product doesn't match the description or photos.
• You received the wrong item.
• Counterfeit or substandard quality product.

The process is simple and fast, follow these steps:

• Log into your account and go to "My Orders".
• Select the order and click "Request Refund".
• Choose a precise refund reason from the menu.
• Attach photos or video of the product if possible (speeds up the process).
• Submit the request — our team reviews within 24-48 hours.

Once your refund is approved, the amount is returned within:

• Credit card: 5-10 business days (depends on issuing bank).
• PayPal: 1-3 business days.
• Apple Pay / Google Pay: 5-10 business days.
• ChinaHub Wallet: Instant — available immediately.
• USDT / Crypto: 24-48 hours.

Refunds are not available in these cases:

• More than 30 days have passed since delivery.
• Misuse or damage caused by you after delivery.
• Customized products made specifically for you.
• Digital vouchers or activation codes already used.
• Opened health/personal-care items for hygiene reasons.

In some cases, we offer a partial refund instead of a full one:

• Receiving only some items from a multi-item order.
• Significant shipping delay with product arriving intact.
• Minor defects that don't affect main usage.
• Friendly agreement between buyer and seller.

Who pays for return shipping?

• If the return is our fault (damage, error, non-delivery): we cover the full cost.
• If you simply changed your mind: return cost is on you.
• For some suppliers, we accept photos of damage instead of returning.
• For items under $20, we usually don't require a return — refund issued directly.