Buyer Protection means your money is safe from the moment you pay until you receive and check your order. You’re entitled to a full refund if:

• Your order didn’t arrive: it never reached you or was lost in transit.
• It arrived damaged or defective: the item is broken or doesn’t work.
• It’s not as described: the item is significantly different from the photos or description, or you received the wrong item.
• Something is missing: your order arrived incomplete.

In these cases you pay no return costs, and we arrange a replacement or a refund to your original payment method, or as credit to your account if you prefer.

Just open a request from Your orders and attach photos showing the issue.