Shipping Policy

We work with major global carriers for safe, fast delivery:

• Partners: DHL, FedEx, Aramex, SF Express, UPS.
• Full tracking from origin to your doorstep.
• Professional packaging that protects against damage.
• Comprehensive insurance on high-value shipments.
• Real-time notifications via email and SMS.

Transparent policy with no surprises:

• Cost is calculated automatically when you enter your address.
• Standard shipping: starts at $4.99 by region.
• Express shipping: starts at $14.99 by region.
• Free shipping for orders over $30 (Gulf and Arab countries).
• No hidden fees — final price shown before payment.

Before your order leaves the warehouse, it goes through stages:

• Order and payment confirmation: instant after checkout.
• Supplier preparation: 1-3 business days.
• Quality inspection at our warehouse: 1 business day.
• Final packaging and handover to carrier: 1 business day.
• Total processing: typically 2-4 business days.

Important info about customs duties:

• Some countries impose customs duties on imports.
• Gulf countries: usually exempt for parcels under $250.
• Arab countries: 5-15% duties may apply depending on category.
• These fees are paid upon delivery to local customs.
• We offer free consultation to estimate duties — contact us.

In rare cases, shipping may delay for reasons beyond our control:

• Chinese national holidays (especially Spring Festival in Jan-Feb).
• Natural disasters or port closures.
• Heavy customs inspection in destination country.
• Inaccurate or incomplete addresses from buyer.
• In all cases, we notify you directly and offer alternatives.

Follow your order at every stage:

• You get a tracking number via email once your order ships.
• Use our "Track Order" page to see current location.
• Automatic notifications on every shipment status update.
• You can also track from your account under "My Orders".
• Live support if tracking stops updating for more than 5 days.