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Account & security | Help center

Account & security

Signing up, signing in and managing your details

How do I create a ChinaHub account?

It’s free and takes less than a minute: open the sign-up page and enter your name, email or phone, and a password.

With an account you can:

  • Follow all your orders in one place.
  • Save addresses for faster checkout.
  • Save products to your wishlist.
  • Get member offers and coupons.
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I can’t sign in to my account
  • Use the same email or phone you signed up with on the sign-in page.
  • Use Forgot password to create a new password.
  • Check your spam folder if the reset email doesn’t arrive.

Still stuck? Contact us. We will never ask for your password.

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How do I update my details and addresses?

In My account you can edit your name, email and phone, add, edit or delete shipping addresses, and choose a default address.

Changing an address in your account doesn’t change an existing order. To change an order’s address, see changing an order address.

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Do I need an account to follow my order?

No. Follow any order from Your orders with your email or phone and order number, or with the tracking number on the tracking page. An account simply keeps all your orders in one place.

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How do I stop marketing emails?

Tap Unsubscribe at the bottom of any marketing email, or change your notification preferences in My account.

Important order emails, such as confirmations, shipping and refunds, will continue as they’re needed to follow your orders.

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How do I delete my account?

Send us a request from the email registered on the account and choose Account, and we’ll confirm and complete it.

Deletion is permanent, and some order records may be kept for the period required by law.

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Can’t find what you’re looking for?

Send us a request and our team will reply by email. We usually reply within 24 hours.

Shop safely

We will never ask for your password, verification code, or card details. We only contact you through this website and from our official email support@chinahub.com