Signing up, signing in and managing your details
It’s free and takes less than a minute: open the sign-up page and enter your name, email or phone, and a password.
With an account you can:
Still stuck? Contact us. We will never ask for your password.
Read moreIn My account you can edit your name, email and phone, add, edit or delete shipping addresses, and choose a default address.
Changing an address in your account doesn’t change an existing order. To change an order’s address, see changing an order address.
Read moreNo. Follow any order from Your orders with your email or phone and order number, or with the tracking number on the tracking page. An account simply keeps all your orders in one place.
Read moreTap Unsubscribe at the bottom of any marketing email, or change your notification preferences in My account.
Important order emails, such as confirmations, shipping and refunds, will continue as they’re needed to follow your orders.
Read moreSend us a request from the email registered on the account and choose Account, and we’ll confirm and complete it.
Deletion is permanent, and some order records may be kept for the period required by law.
Read moreSend us a request and our team will reply by email. We usually reply within 24 hours.
We will never ask for your password, verification code, or card details. We only contact you through this website and from our official email support@chinahub.com