You can return most items within 14 days of delivery, in their original condition with packaging and accessories.

• Return shipping: If the item is damaged, not as described, or sent by mistake, we cover the return cost. Otherwise, return shipping is paid by the customer.
• Non-returnable items: Used items, personal care items and underwear once opened, custom-made items, and gift cards.
• Refunds: issued to your original payment method, or as credit to your account if you prefer once the item is inspected.

If your item arrived damaged or different, you’re covered by Buyer Protection at no cost. How do I return an item?

1. Open Your orders and select the delivered order.
2. Choose Return an item, add the reason, and attach photos if you like.
3. We review your request and email you the return instructions.
4. Pack the item securely in its original packaging and send it.
5. Once received and inspected, we refund you to your original payment method, or as credit to your account if you prefer within 5–14 business days depending on your bank or payment method.

We’re sorry. Here’s how we’ll fix it fast:

1. Photograph the item and outer packaging from several angles before throwing the packaging away.
2. Open Your orders and choose Item is damaged or broken.
3. Attach the photos and submit.

After review, we’ll offer a replacement or a full refund at no cost to you, under Buyer Protection.

Open Your orders, choose Received a different item, and attach a photo of what you received and of the package label. We’ll send the correct item or a full refund, with no return costs.

First check every bag and box in the package, and whether your order shipped in several packages.

If something is definitely missing, open Your orders, choose Missing item or part, and attach a photo of everything in the package.

Once approved, your refund is issued to your original payment method, or as credit to your account if you prefer and takes 5–14 business days depending on your bank or payment method to appear.

If that time has passed, check your bank statement first, then open Your orders and choose Refund status.