Question 1

How do I track my order?

Accepted Answer

There are three ways to follow your order: From your account: sign in and see all your orders and their status in My account. From the Help Center: enter your email or phone and order number in Your orders. With the tracking number: once shipped, use it on the tracking page. Order statuses: Processing: we’ve received your order and are preparing it. Shipped: your order is on its way. Delivered: your order has arrived.

Question 2

My package shows delivered but I didn’t receive it

Accepted Answer

First check your mailbox, with neighbors or reception, and with family members. Sometimes a package is marked delivered a day or two before it actually arrives. Still can’t find it? Open Your orders and choose Shows delivered but not received. We’ll open an investigation with the carrier, and if it wasn’t received, your order is covered by Buyer Protection.

Question 3

I received a damaged or broken item

Accepted Answer

We’re sorry. Here’s how we’ll fix it fast: Photograph the item and outer packaging from several angles before throwing the packaging away. Open Your orders and choose Item is damaged or broken. Attach the photos and submit. After review, we’ll offer a replacement or a full refund at no cost to you, under Buyer Protection.

Question 4

What is your return policy?

Accepted Answer

You can return most items within 14 days of delivery, in their original condition with packaging and accessories. Return shipping: If the item is damaged, not as described, or sent by mistake, we cover the return cost. Otherwise, return shipping is paid by the customer. Non-returnable items: Used items, personal care items and underwear once opened, custom-made items, and gift cards. Refunds: issued to your original payment method, or as credit to your account if you prefer once the item is inspected. If your item arrived damaged or different, you’re covered by Buyer Protection at no cost. How do I return an item?

Question 5

How do I cancel my order?

Accepted Answer

You can cancel while your order is still Processing and hasn’t shipped: Open Your orders and select the order. Choose Cancel order and submit. We’ll confirm by email. If you’ve paid, the amount is refunded to your original payment method, or as credit to your account if you prefer within 5–14 business days depending on your bank or payment method. Once shipped, an order can’t be cancelled, but you can return it after delivery under our return policy.

Question 6

How long does shipping take?

Accepted Answer

Your order goes through two stages: Processing: 1–3 business days. Shipping & delivery: 4–21 days depending on your country. Shipping to your countryChoose your country…🇮🇶 Iraq🇯🇴 Jordan🇱🇧 Lebanon🇵🇸 Palestine🇸🇾 Syria🇧🇭 Bahrain🇰🇼 Kuwait🇴🇲 Oman🇶🇦 Qatar🇸🇦 Saudi Arabia🇦🇪 UAE🇩🇿 Algeria🇪🇬 Egypt🇱🇾 Libya🇲🇷 Mauritania🇲🇦 Morocco🇸🇩 Sudan🇹🇳 Tunisia🇪🇭 Western Sahara🇦🇽 Aland Islands🇦🇱 Albania🇦🇩 Andorra🇦🇹 Austria🇧🇾 Belarus🇧🇪 Belgium🇧🇦 Bosnia🇧🇬 Bulgaria🇭🇷 Croatia🇨🇾 Cyprus🇨🇿 Czechia🇩🇰 Denmark🇪🇪 Estonia🇫🇴 Faroe Islands🇫🇮 Finland🇫🇷 France🇩🇪 Germany🇬🇮 Gibraltar🇬🇷 Greece🇬🇱 Greenland🇬🇬 Guernsey🇭🇺 Hungary🇮🇸 Iceland🇮🇪 Ireland🇮🇲 Isle of Man🇮🇹 Italy🇯🇪 Jersey🇽🇰 Kosovo🇱🇻 Latvia🇱🇮 Liechtenstein🇱🇹 Lithuania🇱🇺 Luxembourg🇲🇹 Malta🇲🇩 Moldova🇲🇨 Monaco🇲🇪 Montenegro🇳🇱 Netherlands🇲🇰 North Macedonia🇳🇴 Norway🇵🇱 Poland🇵🇹 Portugal🇷🇴 Romania🇷🇺 Russia🇸🇲 San Marino🇷🇸 Serbia🇸🇰 Slovakia🇸🇮 Slovenia🇪🇸 Spain🇸🇪 Sweden🇨🇭 Switzerland🇺🇦 Ukraine🇬🇧 United Kingdom🇻🇦 Vatican City🇦🇮 Anguilla🇦🇬 Antigua and Barbuda🇦🇷 Argentina🇦🇼 Aruba🇧🇸 Bahamas🇧…

Question 7

What is Buyer Protection?

Accepted Answer

Buyer Protection means your money is safe from the moment you pay until you receive and check your order. You’re entitled to a full refund if: Your order didn’t arrive: it never reached you or was lost in transit. It arrived damaged or defective: the item is broken or doesn’t work. It’s not as described: the item is significantly different from the photos or description, or you received the wrong item. Something is missing: your order arrived incomplete. In these cases you pay no return costs, and we arrange a replacement or a refund to your original payment method, or as credit to your account if you prefer. Just open a request from Your orders and attach photos showing the issue.

Question 8

How do I place an order on ChinaHub?

Accepted Answer

Search for a product or browse categories, and choose the size or color if available. Tap Add to cart, then open your cart and tap Checkout. Enter your delivery address and an active phone number. Choose a payment method, review the total, and confirm. You’ll receive a confirmation with your order number. To save your addresses and orders, create a free account.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard cards, Apple Pay, Google Pay, local payment methods depending on your country, and cash on delivery in selected countries. The methods available for your country appear at checkout. All payments are encrypted, and we never store your card details.

Question 10

What is ChinaHub and how does it work?

Accepted Answer

ChinaHub is a global shopping platform that connects you directly with thousands of factories and suppliers in China, so you get quality products at factory prices, with no middlemen. How it worksYou shop: choose from a huge range of fashion, home, electronics, beauty and more, priced in your local currency. We prepare: our team receives your order from the supplier, checks it, packs it and gets it ready to ship within 1–3 business days. We ship: your order is delivered to your door within 4–21 days depending on your country, with a tracking number for every step. We protect you: every order is covered by Buyer Protection, so if it doesn’t arrive or isn’t as described, you get your money back. We work with a wide network of factories and suppliers in China and follow quality, packing and shipping ourselves, so your orders arrive as you expect.

Help center

Hi, how can we help?

Your orders

All topics

Popular topics

How does ChinaHub work?

Shop daily deals

We check and pack

Tracked global shipping

Protected until delivery

ChinaHub: online shopping at great prices, safely and with confidence

Why do customers choose ChinaHub?

What can you buy on ChinaHub?

Clear shipping and payment

Real support that speaks your language

Can’t find what you’re looking for?