Your order goes through two stages:

• Processing: 1–3 business days.
• Shipping & delivery: 4–21 days depending on your country.

Your estimated delivery date is shown at checkout. Some shipments may take a little longer due to customs, public holidays or big sales seasons, and you can follow every step with your tracking number.

In most countries, shipping costs $0. Choose your country below to see the exact cost in your currency.

The final cost is shown clearly at checkout before you confirm, and no shipping fees are added afterwards. Some countries charge customs duties, see customs duties.

We ship to 233 countries worldwide. Choose your country to see the shipping cost, delivery time and cash on delivery availability:

It’s normal for tracking not to update for several days during international transit, customs clearance, or the handover to the local delivery company.

Check the status on the tracking page. If there’s no update for more than a week, open Your orders and choose Tracking isn’t updating, and we’ll follow up with the carrier.

First check your mailbox, with neighbors or reception, and with family members. Sometimes a package is marked delivered a day or two before it actually arrives.

Still can’t find it? Open Your orders and choose Shows delivered but not received. We’ll open an investigation with the carrier, and if it wasn’t received, your order is covered by Buyer Protection.

Some countries charge customs duties or import taxes when a shipment arrives. These are paid by the recipient unless stated otherwise at checkout.

These charges vary by country and are set by local customs. If you’re asked to pay fees or provide documents, send us a request with a photo of the notice and we’ll help.

Once shipped, we can’t change the address ourselves, but we can try to arrange it with the delivery company before the shipment reaches your country.

Send us a request right away with your order number, the full correct address and an active phone number. The sooner, the better the chance.

If the courier couldn’t reach you, they usually try again or leave a notice. Keep your phone available and check the latest status on the tracking page.

If the package was returned or nobody contacted you, send us a request and we’ll arrange redelivery.