Payment methods, security, currencies and coupons
We accept Visa and Mastercard cards, Apple Pay, Google Pay, local payment methods depending on your country, and cash on delivery in selected countries.
The methods available for your country appear at checkout. All payments are encrypted, and we never store your card details.
Read moreYes. All payments go through certified, encrypted global payment gateways, with extra bank verification when needed. Your card details are never stored on our servers or seen by our team.
We will never ask for card details or verification codes by email or phone. Learn more.
Read morePrices are shown in your local currency automatically, and you can change it at the top of the site. If your card uses a different currency, your bank may apply an exchange rate or a small fee.
Read moreCommon reasons: incorrect card details, expiry date or CVV, insufficient funds, the bank blocking international or online purchases, or an incomplete verification step.
Try another method or ask your bank to enable online purchases. If you were charged without an order, see charged without an order.
Read moreThis is usually a temporary hold placed by your bank during the payment attempt, not an actual charge. It is released automatically within a few days, depending on your bank.
If it becomes a real charge and you have no order, send us a request with a screenshot of your statement and we’ll fix it right away.
Read moreEnter the code in the Coupon field at checkout and tap Apply; the discount appears in your total right away.
If it doesn’t work, check the spelling, the expiry date and conditions such as a minimum order. One coupon per order unless stated otherwise.
Read moreCash on delivery is currently available in Jordan and Syria.
Cash on delivery appears at checkout when available for your address, and you pay the courier the total shown when you confirmed your order.
Read moreSend us a request and our team will reply by email. We usually reply within 24 hours.
We will never ask for your password, verification code, or card details. We only contact you through this website and from our official email support@chinahub.com