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Payment & promotions | Help center

Payment & promotions

Payment methods, security, currencies and coupons

What payment methods do you accept?

We accept Visa and Mastercard cards, Apple Pay, Google Pay, local payment methods depending on your country, and cash on delivery in selected countries.

The methods available for your country appear at checkout. All payments are encrypted, and we never store your card details.

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Is paying on ChinaHub safe?

Yes. All payments go through certified, encrypted global payment gateways, with extra bank verification when needed. Your card details are never stored on our servers or seen by our team.

We will never ask for card details or verification codes by email or phone. Learn more.

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Which currency will I pay in?

Prices are shown in your local currency automatically, and you can change it at the top of the site. If your card uses a different currency, your bank may apply an exchange rate or a small fee.

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Why did my payment fail?

Common reasons: incorrect card details, expiry date or CVV, insufficient funds, the bank blocking international or online purchases, or an incomplete verification step.

Try another method or ask your bank to enable online purchases. If you were charged without an order, see charged without an order.

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I was charged without an order, or charged twice

This is usually a temporary hold placed by your bank during the payment attempt, not an actual charge. It is released automatically within a few days, depending on your bank.

If it becomes a real charge and you have no order, send us a request with a screenshot of your statement and we’ll fix it right away.

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How do I use a coupon?

Enter the code in the Coupon field at checkout and tap Apply; the discount appears in your total right away.

If it doesn’t work, check the spelling, the expiry date and conditions such as a minimum order. One coupon per order unless stated otherwise.

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Is cash on delivery available?

Cash on delivery is currently available in Jordan and Syria.

Shipping to your country

Cash on delivery appears at checkout when available for your address, and you pay the courier the total shown when you confirmed your order.

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Can’t find what you’re looking for?

Send us a request and our team will reply by email. We usually reply within 24 hours.

Shop safely

We will never ask for your password, verification code, or card details. We only contact you through this website and from our official email support@chinahub.com